TJ Courier Chauffeur Express operate a strict NO SMOKING policy in all our vehicles.
The consumption of alcohol and food is forbidden in all vehicles used by us, unless pre-booked direct with TJ Courier chauffeur express. Guide dogs are allowed in our vehicles but must be declared at the time of reservation.
TJ Courier Chauffeur Express DO NOT provides child seats for our vehicles. If a child seat is required for your journey it must be provided by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times.
However, if you need a child seat, we can only provide this on request, at the time of booking and a small fee is chargeable.
If for any reason you are unhappy with any aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. You will also be required to put your complaint in writing and send it to our office: TJ Courier Chauffeur Express Limited, Lakeside House, 1 Furzeground Way, Stockley Park, Heathrow, Middlesex UB11 1BD detailing the date and time of the complaint, the driver’s details and the nature of your complaint. TJ will endeavour to rectify these matters immediately but may take further action if necessary.
TJ Courier Chauffeur Express Limited reserves the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. If necessary TJ may request the Police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.
The carrying or use of any illegal drugs or weapons in our vehicles is forbidden.
TJ Courier Chauffeur Express DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.
TJ Courier Chauffuer Express aim to provide clients with the group of vehicle requested at booking. However, TJ reserve the right to provide a similar vehicle if such requested vehicle is not available.
Additional charges only apply at Christmas, New Year, Easter and Muslim Festivals.
Any costs incurred on the journey (including parking costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the contract will incur additional costs to cover these.
All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them.
Our staff will be responsible for opening doors of vehicles when safe to do so. No doors will be opened until the vehicle has come to a complete halt.
If any of our vehicles are damaged or soiled as a result of Passengers actions, we will charge the client named on the contract fully for the amount to rectify the defect or soiling of such vehicle and for time lost while the vehicle is taken out of the fleet.
Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.
TJ Courier Chauffeur Express Limited wishes you a pleasant journey and thanks for taking time to read our terms & conditions of hire.
